Brian Dina Resume

Brian Dina

425-485-2019 / brian@briandina.com

Twenty years experience creating efficient systems and communicating effectively with customers (both external and internal) via written documentation, phone, direct personal contact and electronic media.

Accomplishments

Enabled the company to implement Sunday shipping (totaling $750,000 every Sunday) by creating an innovative Split Pick-job procedure, so that the warehouse could begin printing & picking orders while MIS continued to work on the database. Communicated the change in procedure to MIS and the warehouse and wrote up separate procedures for each so that each party knew their role in the process.

flow-chart for
MIS-Operator

flow-chart for
Shipping-Warehouse

Streamlined the Month-Close procedure on the mainframe so that it could be done quickly and accurately (critical for accounting) allowing sales and warehouse to open hours earlier on the 1st of each month. Communicated & coordinated credit card processing, warehouse, accounting and sales on their roles in the new procedure.

Significantly decreased the shipping of incompatible parts (and unnecessary returns) by working with tech-support to update sales databases and created documentation for sales reps. This decreased returns on certain items up to 20%, reducing return shipping costs, time customer service and tech support spent on returns, and improved customer satisfaction.
Increased repeat business by training sales reps in proper & efficient phone technique, collecting all needed information from customers and to clearly communicate nextday shipping expectations. Close rate increased an average of 7% over 4 months.
Increased return traffic to small business websites 17% through improved layout & design, better copy, enhanced visual appeal and clear navigation.

Skills

DreamWeaver, ExpressionWeb, FrontPage, PhotoShop, HTML, MS Office
Mals e-commerce www.mals-e.com
UPS and USPS shipping integration
DHTML Menu builder, Content Seed, WS-ftp, Flash, and various web tools.
Edit java scripts
Cool-Edit Pro (Adobe Audition), Winpy-Button Maker
Self-managing, self-motivated team player

Sales, Training, Teaching
Communication, Writing and Documentation skills
Phone skills including: cold calling, inside sales, customer service, tech support
HP 3000 mainframe, MPEXL and related utilities
MACS sales, warehousing & accounting application on the HP 3000 mainframe
Ability to adjust to changing priorities and to work under pressure

Business Expreience

~ Self Employed ~

Web Designer

     Composing and producing web sites for business clients.
     For a sampling of web sites I’ve designed, please go to: www.briandina.com/sampling.htm
     Responsibilities include:

Gathering information about the business from the customer
Scanning & editing photos in PhotoShop
Creating logos and designs
Writing and editing content
Formatting and layout of the structure and navigation of the website
Writing up procedures for clients

Setting up the customer with domain name and webhost and/or uploading the website to their current webhost
Registering customers’ sites with search engines
Setting up email accounts and teaching customer how to use browser, e-mail, and interpret form results
Setting up e-commerce
Setting up interface with shipping such as USPS and UPS

~ Multiple Zones Intl ~

MIS Operator

- Working on MACS database system on HP3000 mainframe

Developed procedures that increased efficiency and ease of use
Helped and trained users to interface with the mainframe
Generated policy and procedure documents
Wrote macros for users
Coordinated users, programming and warehousing to ensure efficient use of CPU and printers
Planned, coordinated, and ran day-close and month-close procedures