Brian Dina 425-485-2019  /
download pdf resume
Twenty years experience creating efficient systems and communicating effectively with customers (both external and internal) via written documentation, phone, direct personal contact and electronic media.

  • Enabled the company to implement Sunday shipping (totaling $750,000 every Sunday) by creating an innovative Split Pick-job procedure, so that the warehouse could begin printing & picking orders while MIS continued to work on the database. Communicated the change in procedure to MIS and the warehouse and wrote up separate procedures for each so that each party knew their role in the process.
    flow-chart for
    flow-chart for
  • Streamlined the Month-Close procedure on the mainframe so that it could be done quickly and accurately (critical for accounting) allowing sales and warehouse to open hours earlier on the 1st of each month. Communicated & coordinated credit card processing, warehouse, accounting and sales on their roles in the new procedure.
  • Significantly decreased the shipping of incompatible parts (and unnecessary returns) by working with tech-support to update sales databases and created documentation for sales reps. This decreased returns on certain items up to 20%, reducing return shipping costs, time customer service and tech support spent on returns, and improved customer satisfaction.
  • Increased repeat business by training sales reps in proper & efficient phone technique, collecting all needed information from customers and to clearly communicate nextday shipping expectations. Close rate increased an average of 7% over 4 months.
  • Increased return traffic to small business websites 17% through improved layout & design, better copy, enhanced visual appeal and clear navigation.

  • DreamWeaver, ExpressionWeb, FrontPage, PhotoShop, HTML, MS Office
  • Mals e-commerce
  • UPS and USPS shipping integration
  • DHTML Menu builder, Content Seed, WS-ftp, Flash, and various web tools.
  • Edit java scripts
  • Cool-Edit Pro (Adobe Audition), Winpy-Button Maker
  • Self-managing, self-motivated team player
  • Sales, Training, Teaching
  • Communication, Writing and Documentation skills
  • Phone skills including: cold calling, inside sales, customer service, tech support
  • HP 3000 mainframe, MPEXL and related utilities
  • MACS sales, warehousing & accounting application on the HP 3000 mainframe
  • Ability to adjust to changing priorities and to work under pressure

Business Expreience
~ Self Employed ~
Web Designer
     Composing and producing web sites for business clients.
     For a sampling of web sites Iíve designed, please go to:
     Responsibilities include:
  • Gathering information about the business from the customer
  • Scanning & editing photos in PhotoShop
  • Creating logos and designs
  • Writing and editing content
  • Formatting and layout of the structure and navigation of the website
  • Writing up procedures for clients
  • Setting up the customer with domain name and webhost and/or uploading the website to their current webhost
  • Registering customersí sites with search engines
  • Setting up email accounts and teaching customer how to use browser, e-mail, and interpret form results
  • Setting up e-commerce
  • Setting up interface with shipping such as USPS and UPS
 ~ Multiple Zones Intl ~
MIS Operator
- Working on MACS database system on HP3000 mainframe
  • Developed procedures that increased efficiency and ease of use
  • Helped and trained users to interface with the mainframe
  • Generated policy and procedure documents
  • Wrote macros for users
  • Coordinated users, programming and warehousing to ensure efficient use of CPU and printers
  • Planned, coordinated, and ran day-close and month-close procedures
  • Wrote job streams and set up systems for tracking of backups
  • Monitored the HP 3000 including Netbase utilities
  • Monitored and sized datasets
  • Installed patches
  • Troubleshooting and finding fixes
Sales Supervisor
  • Generated policy and  procedure documents
  • Hired, supervised and trained new sales reps
  • Handled problem customers
  • Adjusted prices and approved bid quotes
  • Handled incoming sales calls
  • Supervised entry of sales information into database
~ The Plans Room of Washington ~
Sales Database Administrator
  • Maintained database on IBM PC network of all sales contacts and prospects
  • Trained Account Executives on using database
  • Generated reports for sales reps
  • Managed schedules
  • Generated weekly sales mailings
Telemarketing Coordinator
  • Called construction contractors to set up appointments for Account Executives to sell construction information services
  • Maintained schedules for sales reps
~ Self Employed ~
Professional Musician/Entertainer
- Played a "Single Act" in restaurants, clubs, weddings, parties.
  • Generated promotional material
  • Booked jobs
  • Worked with caterers, event coordinators
    and restaurant staff
Guitar Teacher

Education - University of Arizona, BA Liberal Arts

Procedure & Documentation Examples - Acrobat (pdf) download
Split Pickjob
for MIS-Operator
Split Pickjob
for Shipping-Warehouse
CC-Bill File 
CC-Auth File 
Client Posting
Brian Dina


Brian Dina
425-485-2019  /